Shipping Policy

DELIVERY

Please check all addresses carefully. The Kansas City BBQ Store guarantees delivery only to the addresses that we are provided with. If we are unable to deliver the package, we will return your order to our warehouse. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time.

The Kansas City BBQ Store will ship items worldwide. However, local restrictions/customs may apply. Customers outside of the United States should check applicable national and local import regulations before ordering.

The Kansas City BBQ Store is not responsible for incorrect or incomplete shipping addresses. Be sure to double check addresses. 

DELIVERIES ARE ONLY MADE MONDAY THROUGH FRIDAY

The Kansas City BBQ Store is not responsible for weather delays or other carrier issues.

• STANDARD SHIPPING
  Standard ground shipments for in stock items are processed in approximately 2 business days. Shipments are only processed Monday through Friday, with the exception of national holidays.
• UPS 2ND AND NEXT DAY AIR
  Expedited shipping orders placed by 1pm CST will ship the same day. Expedited shipping orders placed after 1pm CST will ship the next business day. Deliveries are only made Monday through Friday. No deliveries will be made on weekends or holidays. Please note that per UPS policy not all areas are guaranteed to receive overnight deliveries. Carriers may only count business days for 2nd day delivery dates.

Shipping rates are calculated per geographic region and weight of items. UPS Ground shipping is an estimated delivery date, typically in one to five days from initial order - excluding weekends.

All orders need to be placed by 1pm CST to ensure they will go out same day. We ship Monday - Friday. Any order placed after 1 pm CST on Friday will go out that following Monday, excluding any Holidays in which the order will go out on the next business day we are open.

All orders are shipped "driver release," which means packages will be delivered to the recipient address with no signature required. Packages can be left at any exterior door. 

All items are shipped from our warehouse in Olathe, Kansas or directly from our suppliers. We strive to ship orders in a timely manner. Delays may occur due to holidays, weather, availability or other circumstances.

The Kansas City BBQ Store is not responsible for shipment delays caused by adverse or unpredictable weather conditions.

For gift shipments, please double check the recipient's address and make sure the recipient is available for delivery.The Kansas City BBQ Store is not responsible for incorrect or incomplete shipping addresses.

We will only ship to actual street addresses. Shipments will not be made to P.O. boxes.

Partner-Fulfilled Items (Select Products)

Some products sold on American Fire BBQ & Grilling Supply are fulfilled directly by trusted partner brands through our Shopify Collective network.

When an item is fulfilled by a partner vendor:

• The product ships directly from the manufacturer or brand’s warehouse, not from our Kansas City location.
• These items may ship separately from the rest of your order.
• Shipping timelines, carrier pickup times, and tracking updates are managed by the partner vendor.

What This Means for Your Order

Because these products ship directly from the brand:

• Tracking may show “label created” before the package is handed to the carrier
• Shipping times may vary depending on the vendor’s fulfillment schedule
• Orders may arrive in multiple shipments

Delays

While we carefully select the brands we work with, shipping timelines for partner-fulfilled items are ultimately handled by the vendor's warehouse and carrier pickup schedule.

If a partner-fulfilled item experiences an unexpected delay, our team will work with the vendor to investigate and help resolve the issue as quickly as possible.

Our Commitment

If a partner vendor fails to fulfill an order in a reasonable timeframe or the shipment does not meet our service standards, our team will work with you to find a fair resolution, which may include a refund.

SHIPPING HOLIDAYS

The Kansas City BBQ Store and its carriers will not ship or deliver on the following days:

Residential grill or smoker deliveries will include lift gate service, this platform is installed at the rear of the truck to expedite the process of unloading your grill or smoker. The driver will take your delivery off the truck for you. It is your responsibility to bring it onto your property and place it where you like. 

FREIGHT POLICY

The majority of freight products ship on standard pallets. Your item will be shipping on a pallet for several reasons. Most products that ship freight are either too heavy or too large dimensionally for ground shipment. All shipments will require access for a semi-truck and trailer to deliver. If you live in a limited access area or outside of the delivery area, it may be necessary to pick your product up at the nearest freight terminal. We will not be responsible for additional fees or compensate for deliveries in these areas. If this is a concern in your area, your sales representative will be glad to discuss this with the freight company before the item is purchased.

After placing your order, the shipping company will contact you to schedule a time to drop off your delivery. For this reason, it’s extremely important to provide your main contact number at the time of check out. For freight shipments going to a residential address, the shipping company will call you the day the freight are delivered at the local terminal to schedule a delivery appointment. All residential freight requires an appointment to be delivered. Oftentimes, the estimated delivery date on the website will be incorrect because of the appointment policy. Do not make arrangements to stay home to accept delivery until the shipping company calls you to set an appointment.

Our complimentary lift gate service is available for most of our standard pallet items. This platform is installed at the rear of the truck to expedite the process of unloading your package. The driver will take your delivery off the truck for you, but it is your responsibility to bring it onto your property. Please take a few minutes to examine the exterior of your package for any visible damage. You should unpack your item at the time of delivery in the driver’s presence. In the unlikely instance that you recognize damage, remember to note it on the Proof of Delivery (POD) slip that you’ll receive from the driver. Take photos of the noted damage and email them to us at contact@americanfirebbq.com. In most cases, it is in everyone’s best interest to refuse delivery of the product if damage of any kind is noted. If you choose to accept the freight, you will be responsible for filing any claims with the freight company for damage reimbursement. We will not be responsible for damaged items that are not noted on the POD. By signing the proof of delivery you accept ownership of the property in its current condition.

 

*Freight Policy Only Applies Continental US